Once an order is placed:1)  Order Confirmation Email:  You will receive an order confirmation email with all relevant details.  This means your order is in our system.

2)  We Automatically Reach Out To USA-Based Suppliers:  We pre-authorize your payment method and prepare shipment.

3)  Ship and Deliver in 5-7 Business Days*:  We process charges to your payment method and ship and deliver in 5-7 biz days (from the shipment date), unless otherwise stated for specific products.  This is if the product is immediately available**.

4)  Tracking Information Released:  We email your tracking information info@hitecmachinery.com

*Some larger products (ATVs, go karts, custom scooters, wheelchairs etc) will take longer than 5-7 business days as they require time to inspect and ship by special freight carrier.  A revised shipping ETA is usually found in these products’ descriptions.  Please note we cannot guarantee shipping time.  Unanticipated delivery delays by shipping companies (Fedex, UPS etc) are out of our control.

**Product not immediately available:  We will email/call you with an estimated time of arrival (ETA) and you can decide how to proceed. info@hitecmachinery.com

Shipping Exceptions

No Shipping to PO Boxes:  As our products tend to be large in size, we cannot ship to PO Boxes.

No Overnight or Expedited Shipping:  Unless otherwise stated on specific products.

International shipping (including Hawaii and Alaska): 

Pickup:  Some products, such as TaoTao, can be picked up directly from our warehouses at a reduced price. These pickups do not fall under “free shipping”, as they are not shipped but picked up by customers using their own transport.

Lift-gate Services:  We provide free lift-gate services on the majority of our larger products, however certain products are excluded.   For excluded products, the customer is responsible for any additional lift-gate charges. Please contact us for further clarification.here info@hitecmachinery.com

hitecmachinery.com is a specialist and band together with FreightWire. After we have gotten your transportation quote, FreightWire will deal with the finish of your delivery administrations, which include: installment handling, cargo pickup planning, cargo drop-off booking, and taking care of protection claims. All CoinOpShippers.com clients consent to the accompanying:

The customer will utilize all marking given by FreightWire/CoinOpShippers on the shipment

The given Bill of Lading will be appended to the shipment

Both the gave marking and Bill of Lading will be connected to the pinball/arcade shipment at the hour of pickup or given to the transporter

Any extra marking given by the dealer is just to be utilized notwithstanding the naming and Bill of Lading we give and won’t be utilized as a replacement

If ill-advised naming is utilized on the shipment, the transporter might charge an extra expense for handling of the shipment. We don’t charge this to our clients, it comes from the transporter and we don’t can discount or defer this expense. On the off chance that any customer is charged an expense due to ill-advised marking or a missing Bill of Lading, we won’t offer a discount.

Also, our statements are dependent on the data given by the client. If any data is viewed as wrong, the cost in our underlying statement might change. On account of any value changes that are an aftereffect of inaccurate data given by the customer, the customer will be answerable for the distinction in cost.

Transportation Delays Manufacturing Delays

Combined with short staffing, our transportation and maker accomplices have seen enormous, occasion like spikes in volume. For setting, online deals across all internet business ventures for May 2020 were more than $82 billion. This is a practically 80% increment over May 2019. Furthermore, social separating conventions that dispatch organizations and transportation focuses the same have taken on to assist with forestalling the spread of COVID-19 and guard their representatives have additionally affected the speed of these administrations.

Basically, our transportation and maker accomplices have been drastically impacted by this pandemic.

Deferrals are inescapable You will accept your thing. We will refresh you en route. You will get different messages in regards to your request and transportation data. Anyway we won’t send you an email each day to refresh you. We have executed assessed delivering dates to a significant number of our items. Pay heed to these, remember they are gauges and not real boat dates. Your item might send previously or after your assessed delivering date. Remember regardless of whether your item have an expected transportation date related with it you can in any case expect a 7-multi day delay for all orders.

Cargo Shipping Large Heavy Products

Because of size and weight, enormous things should be delivered by truck. Along these lines, conveyance can require one to three weeks. Heres a rundown of steps with respect to this sort of shipment.

1) Available conveyance techniques change by thing; all choices will be shown in truck.

2) Your request gets gotten from the stockroom. Well send you a transportation affirmation email to tell you your request is coming.

3) Your request is sent to a neighborhood conveyance specialist. A transporter moves your request to a conveyance proficient in your space.

4) You plan a conveyance arrangement. At the point when the neighborhood conveyance specialist has your request, they will reach you to plan a conveyance date and set a period window.

5) Enjoy your new thing! Actually take a look at the conditions and bundling of your request. If you have any worries, portray the issue on the conveyance receipt given by the driver. As usual, go ahead and get in touch with us for any extra assistance!

Curbside (You Unload)

A conveyance truck will show up outside of your home inside the booked four-hour window. If it’s not too much trouble, note that you should empty the item(s) from the truck and move it into your home. You might need to ask a relative or companion for an additional a hand. Kindly Note White Glove Delivery is Available upon demand and an extra expense will be charged through the white glove conveyance administration.

Enormous Items

Sent by means of confided in transporters that spend significant time in taking care of enormous things.

Transportation choices that rundown the kind of conveyance.

Commonly require one to three weeks for conveyance.

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